The Shop

At Bounce Bag Co., we are delighted to offer domestic shipping within New Zealand. All orders undergo swift processing within 1-2 business days. Our shipping rates, determined by order weight and destination, are conveniently calculated at checkout. You will receive a comprehensive order confirmation email upon purchase, and a subsequent shipping confirmation email, complete with tracking details, once your order is dispatched. Ensure your shipping address is accurate, and please note that we are not liable for lost or stolen packages. International shipping is available to select countries, with rates and delivery times specified at checkout. Customers are responsible for customs fees, taxes, or duties incurred.

At Bounce Bag Co., your satisfaction is our priority. If you're not entirely pleased with your purchase, we're here to assist. Should you wish to return an item, please reach out to our Customer Support within 14 days of receiving your order. Items eligible for return must be unused, in their original condition, and in the original packaging. Upon receiving and inspecting your return, we will promptly notify you of the approval or rejection of your refund. Approved refunds will be processed, and the credit will be automatically applied to your credit card or original payment method within the specified timeframe. For exchanges due to defects or damages, please contact Customer Support. Keep in mind that shipping costs for returns are your responsibility, and they are non-refundable.

At Bounce Bag Co., your satisfaction is our priority. If you're not entirely pleased with your purchase, we're here to assist. Should you wish to return an item, please reach out to our Customer Support within 14 days of receiving your order. Items eligible for return must be unused, in their original condition, and in the original packaging. Upon receiving and inspecting your return, we will promptly notify you of the approval or rejection of your refund. Approved refunds will be processed, and the credit will be automatically applied to your credit card or original payment method within the specified timeframe. For exchanges due to defects or damages, please contact Customer Support. Keep in mind that shipping costs for returns are your responsibility, and they are non-refundable.