The Shop

‎Orders placed with us will leave our studio within 2-3 business days, however occasionally, due to unforeseen circumstances, an order will take up to 7 days to ship. If there is any delay longer than this we will be sure to contact you and let you know when your item will be shipped. We generally ship Monday to Friday. Most courier packages are collected from our studio at 7.30am, and there is a second collection at 4.30pm the same day. Tracking numbers will be sent you via email as soon as we have booked your order onto the courier. We will ship all orders via NZ Post, however we reserve the right to use any carrier. You will receive a shipping confirmation email which lets you know that your order has been booked onto the next available courier. We will forward any delivery messages we receive to the Courier Driver on the delivery notes. We cannot guarantee that the drivers will action the written requests as we do not directly control these areas of the delivery chain and is therefore beyond our control. Rural deliveries take longer to be delivered. This adds roughly 1 - 2 days to your order delivery time frame. Please make sure you check your shipping address carefully as orders are printed out and sent using the details the customer has entered in. Please get in contact with me if you require urgent shipping at feathersaotearoa@yahoo.co.nz

‍‏We do not accept returns of jewelry products due to hygiene reasons, so please choose carefully. Damaged or Defective Items We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feathersaotearoa@yahoo.co.nz    

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